Trust Center
You're handing us your operations. Here's how we treat that.
When a business trusts us with its workflows, data and customer relationships, the security answers shouldn't live in a lawyer's drawer. Plain language, real practices.
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Site & system security
- Everything we ship runs HTTPS-only with HSTS, content-type and frame protections
- Databases are locked by validated security rules — every public write is checked server-side for shape, size and rate
- No payment data ever touches systems we build unless a certified processor (Stripe, PayPal) handles it
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Your data stays yours
- Client ownership is absolute: accounts, code, content, domains and data are registered to you, not to us
- Off-boarding is clean — you keep everything, documented, with admin access transferred
- We never sell, share or reuse client data across engagements
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How we use AI
- AI drafts, humans decide — we never deploy agents with authority over pricing, legal or sensitive communication
- Client data is not used to train public models
- Every AI workflow ships with human approval controls and an off switch
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Vendor stack
- We build on established platforms: Google Cloud / Firebase, EmailJS, Tidio, and the tools already in your stack
- Each processor is disclosed in plain language in the relevant privacy policy
- We consolidate tools more often than we add them
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Backups & continuity
- Versioned deployments — every release can be rolled back in minutes
- Business data lives in managed, replicated cloud databases
- Documentation ships with every build so no system depends on any one person — including us
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Confidentiality & governance
- NDAs honored by default; your numbers are never published without written permission
- Case studies are opt-in — always
- Changes to live systems follow a review-then-deploy process with rollback plans
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Response standards
- Leads answered within minutes during working hours — the same standard we sell
- Active projects get a live dashboard, not status-meeting archaeology
- Issues on production systems are triaged same-day
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Change management
- Rollouts are designed for zero downtime: parallel running, quiet cutovers, training before switch-over
- Your team co-designs the workflows they'll live in
- Every engagement ends with documentation and a trained owner on your side
The plain-English version: we build systems the way we'd want ours built — locked down, documented, owned by you, and reversible. Questions about anything here get a straight answer within a day: randy@a10tion.digital. See also our privacy policy and terms.
Trust is earned in the details.
Start with the free Scan — no account, no commitment, and you keep the report either way.